Advanced Customer Success Manager - #2197771

About Staffbase

We inspire people to achieve great things together. Our mission is t o help organizations unlock the power of inspirational communication. Our industry-leading and award-winning communications channels – intranet, employee app and email solutions – create engaging experiences that connect and empower employees.

Headquartered in Chemnitz, Germany, with offices in Berlin, New York, London, and Minneapolis–St. Paul, our diverse team of 750+ employees supports 2,000+ customers—reaching over 16.4 million employees—in transforming their employee experience.

We are proud to be a Unicorn company—privately valued at over $1 billion—demonstrating strong growth, innovation, and lasting impact in our industry. Together, we’re shaping the future of workplace communication.

We’re looking for an Advanced Customer Success Manager to join our team and support our customers in the DACH region. In this role, you’ll work closely with customers to ensure they’re seeing long-term value from our platform, support them in expanding their use cases, and act as a strategic advisor to help them reach their business goals. You’ll also mentor junior CSMs and contribute to building a culture of collaboration and excellence within the team.

What you’ll be doing

• Build strong, strategic relationships with assigned customers and act as a trusted advisor on their internal communication strategy
• Create and manage Joint Success Plans to support customers in reaching their strategic goals
• Monitor customer progress against KPIs and report results internally and to senior stakeholders
• Provide proactive guidance on platform usage, including new features, product best practices, and industry insights
• Translate usage data into meaningful, actionable recommendations to support customer outcomes
• Lead regular check-ins and Executive Business Reviews to drive alignment and deepen strategic partnerships
• Collaborate cross-functionally with teams like Sales, Product, and Marketing to solve customer challenges and shape the customer experience
• Mentor and support junior Customer Success Managers by sharing best practices and contributing to team development
• Share customer feedback internally to help shape the product roadmap and enhance the customer journey
  
  

What you need to be successful

• 3+ years of experience in Customer Success, Project Management, or B2B Consulting, ideally working with enterprise customers
• A strategic, data-informed mindset with the ability to drive meaningful results for customers
• Proven experience acting as a strategic advisor to clients, ideally including C-level stakeholders
• Strong communication skills – able to tailor messaging for technical users and business leaders alike
• Experience mentoring or supporting team members to foster knowledge sharing and skill development
• A collaborative and proactive approach – comfortable working across departments and driving initiatives independently
• A passion for customer success, value creation, and long-term partnership building
• Fluent German and business-level English skills
• Experience in SaaS is a plus
• Familiarity with Salesforce, Gainsight, or similar tools is a plus
• Experience or interest in Internal Communications is also a plus

What you'll get

• Competitive Compensation - we offer attractive salary packages including LTIP (Long Term Incentive Plan)
• Flexibility - we offer flexible working time models and the option of hybrid work, and support this with a yearly flex work allowance of €1560
• Growth Budget - all employees get a yearly budget for external training of €1000 and one day off for growth per year (increase to two days in 2nd year)
• Recharge - with 31 vacation days annually (incl. one floating holiday), plus pro rata fully paid Fridays off during August
• Wellbeing - Monthly Wellbeing Allowance €35, from fitness to mental health, hobbies to relaxation
• Support - we’re offering a company pension scheme
• Health - The offices are equipped with fruits, drinks and snacks and ergonomic workplaces
• Team Building - Regular team and office events including the yearly Staffbase Camp
• Volunteers Day - you’ll get one day off per year for supporting a social project
• Employee Referral Program - one of your friends is a fit to one of our full-time openings? Refer them and get a referral bonus paid