Customer Care Agent - US market (f/m/d) - #2197131

About GotPhoto/fotograf.de

Our mission is to digitalize the people photography industry.

GotPhoto.com | fotograf.de is dedicated to making photographers’ lives easier and more efficient. We provide an end-to-end workflow and e-commerce solution enabling photographers to digitalize key parts of their workflow - from photo management to payment, combined with a user-friendly platform. Making them more successful and spending more time behind the lens!

Since 2012, our journey has been filled with an entrepreneurial spirit, witnessing countless success stories that prove our sustainable business model works and is profitable.

We’re building a tight-knit ecosystem where everyone can thrive – including you! Join our team of 170+ talented individuals and be part of our journey to empower photographers like never before!

The Role



Your mission

GotPhoto is looking for an enthusiastic Customer Care Representative to join our Customer Development Team in Germany to ensure our US and UK-based customers get the best out of our solution by engaging with them via mail and phone, and solving any kind of issues effectively.

As we grow and expand, we recognize the need for a dedicated Customer Care Representative to join our team and help us build a stronger function. This role will act as a point of contact for our US and UK clients, providing excellent guidance and support through written and voice channels



Responsibilities

• Respond to our US and UK customer inquiries and resolve issues promptly and courteously via email, tickets, and calls
• Provide accurate information about our platform and its features
• Troubleshoot technical issues and escalate complex problems to the appropriate departments.
• Maintain detailed records of customer interactions and transactions using our CRM system.
• Support the improvement of our Customer Development operation
  
  

We are looking for:

• +1 year of experience in customer service or support, using technical documentation to navigate platforms and processes
• At least 6 months of experience troubleshooting hardware or software remotely
• Ability to quickly grasp and explain new technologies, product updates, and systems to end users
• Experience communicating customer issues to internal teams
• Outstanding English communication skills, both written and verbal
• Bonus: Experience in software or tech organizations
  
  

The Perks

• Education budget, which allows you to grow professionally and explore new ideas
• Unlimited holidays (26 days is the minimum)
• Workation in a different country for up to 2 months per year
• Want to learn another language? You get access to Lingoda.
• Flexible Employee Benefits through Probonio: Your monthly budget allows you to choose the benefit that best suits your needs, including popular options like the Urban Sports Club Membership.
  
  

A Final Word:

Research shows that candidates from underrepresented backgrounds may refrain from applying for positions if they feel they don't meet all qualifications. We strongly encourage you to apply if you’re interested: we're excited to discover how your distinctive experience can enhance our team!

We work as one team. Wherever you come from. However, you identify. We believe in equal opportunities.

We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion, or belief. We make hiring decisions based on your experience, skills, and personality. We believe that employing a diverse workforce is the right thing to do and is central to our success.